Mission Statement

Irving City Employees Federal Credit Union (ICEFCU) is a member-owned and controlled financial cooperative that is dedicated to providing the best possible financial services to meet our member’s needs. Our goal is to always provide these services in an efficient and friendly manner.

Field of Membership

ICEFCU was chartered in 1961 to serve those having the following common bond:

• Employees of the City of Irving, Texas;
• employees of the Irving Police Department;
• employees of the Irving Convention and Tourist Bureau;
• employees of the Irving City Council;
• employees of this credit union;
• persons retired as pensioners or annuitants from the above employment;
• members of their immediate families;
• and organizations of such persons.

In 2002 our field of membership was expanded to include the employees of the Irving Independent School District (IISD).

Once a member, a member may remain so for life, regardless of job change.

What is a Credit Union?

A Credit Union is a non-profit financial cooperative that exists to serve the financial needs of its members. CU’s offer many of the same types of services as other financial institutions, but because CU’s are member-owned, the rates on services are generally more attractive than for profit institutions. We’re in business to look out for your financial well being!

Member Complaint Policy: If a member is not able to resolve an issue to their satisfaction with the credit union employee handling the transaction, they are encouraged to speak to the Vice President or President. The Vice President and President are available personally at the credit union office; by telephone (972-259-1233); and by email: vp@icefcu.com or ceo@icefcu.com. If the member is not satisfied with the response by the Vice President or President, they may contact a member of the Board or Supervisory Committee (current contact sheet available at cu office). If the member is still not satisfied with the response or resolution of their problem, they may contact the credit union’s regulator who has a dedicated consumer assistance center. By mail: NCUA-CAC, 1775 Duke St., Alexandria, VA 22314. Telephone: 800-755-1030. Email: consumeraffairs@ncua.gov or via www.ncua.gov or www.MyCreditUnion.gov.