You should also take your own precautions to stay safe when using any ATM. The most important tip is that if you feel uncomfortable at any point, do not use the ATM.
Prepare Yourself Before Using The ATM
  • To minimize your time spent at the machine, have your ATM/debit card out and ready to use.
  • If you leave your car to walk up to an ATM, lock your car. Don’t leave the engine running or leave any valuables in your car.
  • When using a drive-up ATM, keep your engine running, keep your doors locked and leave enough space to maneuver between your car and the one ahead of you.
Be Aware of Your Surroundings
  • At night, use a drive-thru ATM as opposed to a walk-up ATM if at all possible. If you must use a walk-up ATM, try to take someone you know with you and park in a close, well-lit location.
  • Avoid ATMs that create a blind spot (for example, at the corner of a building).
  • Use ATMs in a well-lit location, free of shrubbery, decorative partitions and dividers.
  • Be wary of people trying to help you with transactions, and pay attention to anyone sitting in a parked car or loitering. If you see anything suspicious, cancel your transaction and leave immediately. When leaving, make sure you’re not followed. If you are, drive immediately to a crowded, well-lit location or business and call the police.
Keep Your Money Safe
  • Don’t withdraw large amounts of cash.
  • Secure your money immediately after the transaction. Don’t count cash while at the ATM.
  • Always take your receipt with you.
  • If a robber demands your money or card, don’t argue or fight. Note the robber’s appearance, and give the robber the money or card. Get away as soon as it is safe. When safe, report the robbery to the police and contact ICEFCU to report your lost or stolen card at 800-500-1044 or (972)259-1233 as soon as possible.
Protect Your Account Information/PIN
  • Don’t write your personal identification number (PIN) on your card or keep it in your wallet or purse.
  • Avoid becoming a victim of card skimming, a type of crime during which criminals attach devices over an ATM’s card slot to read your card as it is inserted. When using an ATM, always inspect the equipment and the area around it for suspicious activity. Look for loose-fitting card slots. If you think a skimming device has been placed on an ATM, notify the police immediately. There may also be a camera affixed nearby to watch users enter PIN numbers. Be sure to hide your PIN whenever entering it into a machine.
  • When performing your transaction(s), don’t allow people to look over your shoulder. Use your body to block the view others may have. If someone is in front of you, give them adequate space to complete their transaction.
  • Do not let anyone else use your ATM card, and do not disclose your PIN to anyone, even if they are attempting to help you complete a transaction.
  • Closely monitor your account history and account balances, and immediately report any problems to ICEFCU.

Contact Us

Phone Numbers

Telephone: (972) 259-1233
Toll Free: (844) 561-2754
Fax: (972) 254-0849
ICECUBE/Audio Teller: (866) 301-1492

Card Services

Lost/Stolen Credit Card: (866) 820-6974
Lost/Stolen ATM/Debit Card: (800) 500-1044

1408 W. Pioneer Dr.
Irving, TX 75061-7114

Email: info@icefcu.com

Office Hours

M/T/TH: 8:00 a.m. - 5:00 p.m.
Wed: 9:00 a.m. - 5:00 p.m.
Fri: 8:00 a.m. - 5:30 p.m.

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